Michigan State University IT Services Support website

IT Services Support

Service Status

Service AlertsRSS

  1. MAIL.MSU.EDU:

    Customers are reporting incoming delays with MSU central webmail and Exchange (CampusAD)

    Aug 19, 2014 2:28 PM

  2. TELEPHONE-OTHER:

    Periodic Verizon Wireless Outages due to System Upgrade Maintenance

    Aug 22, 2014 10:00 AM

  3. NETWORK:

    MSU Access to wushuang.taojiba.com Temporarily Blocked

    Jul 17, 2014 5:13 PM

Activity within the last 24 hoursRSS

  1. There has been no activity for the past 24 hours.
  2. View activity within the last 72 hours


About IT Services Support

IT Services provides a variety of ways to get help and support for questions and issues related to technology at MSU.

Need help with e-mail, viruses, security, firewalls, network connections (DHCP), network trouble, MSU NetID authentication, or general computer assistance?

  • Call (517) 432-6200. Phone answered 24 hours per day except on university holidays.
  • Send an SMS text message to (517) 432-6200.
  • Receive in-person assistance at MSU Computer Help and Repair - Computer Center, 450 Auditorium Road, Room 120. (Monday-Friday 9 AM to 6 PM). Closed on university holidays. Also open from 11 AM to 6 PM during move-in weekend, Saturday August 23 and Sunday August 24).
  • Additional in-person assistance at mobile help locations during Fall and Spring semesters:

    Day Location Hours
    Mon McDonel 7 pm to 9 pm
    Tues Brody 7 pm to 9 pm
    Wed Hubbard 7 pm to 9 pm
    Thurs Holden 7 pm to 9 pm
    Fri Vet Med 2 pm to 5 pm

  • Residence Hall Engagement Centers will also be open from 11 AM to 6 PM during move-in weekend, Saturday August 23 and Sunday August 24).

  • Read support articles available on help.msu.edu.
  • Contact us by submitting our online form.
  • Chat in your browser. (Monday-Friday 7 AM to 5 PM)

Need help with classroom technology, classroom support, or media equipment?


  • Call (517) 353-3960. (Monday-Friday 7:00 AM to 6 PM). Closed on university holidays.

Need help with computer enrollment, Degree Navigator, StuInfo, SIS, D6501 or Sentinel, or university systems applications such as EBS?


  • Call (517) 884-3000. (Monday-Friday 7 AM to 5 PM). Phone answered 24 hours per day except on university holidays.
  • E-mail itserve@msu.edu. (Monday-Friday 7 AM to 5 PM)
  • Chat in your browser. (Monday-Friday 7 AM to 5 PM)

If you aren't sure which support desk to contact, contact any of the above areas.