Michigan State University IT Services Support website

IT Services Support

Service Status

Service AlertsRSS

  1. EBS PORTAL:

    Employee Self Service Time Entry May Be Unavailable in Select Browsers

    Aug 03, 2015 7:00 AM

  2. Campus GIS Services:

    Campus GIS Services unavailable

    Aug 03, 2015 12:00 AM

  3. MAIL.MSU.EDU (LEGACY):

    MAIL.MSU.EDU (LEGACY) is available during scheduled maintenance

    Jul 30, 2015 1:00 AM

  4. MAIL.MSU.EDU:

    MSU Mail Scheduled Maintenance

    May 21, 2015 6:00 AM

  5. Adobe Connect:

    The Adobe Connect system will be retired

    Jul 21, 2015 8:00 AM

Activity within the last 24 hoursRSS

  1. CSTORE.MSU.EDU:

    CSTORE.MSU.EDU maintenance is complete

    Aug 03, 2015 5:00 AM until Aug 03, 2015 5:02 AM

  2. NETWORK:

    DCPAH Building network maintenance is complete

    Aug 02, 2015 5:00 PM until Aug 02, 2015 6:00 PM

  3. SENTINEL/D6501 Authentication:

    Sentinel is Available During Scheduled Maintenance

    Aug 02, 2015 5:00 AM until Aug 02, 2015 6:00 AM

  4. View activity within the last 72 hours


About IT Services Support

IT Services provides a variety of ways to get help and support for questions and issues related to technology at MSU.

Classroom Technology, Online Learning Tools, ??Business Applications, General Computing, and Connectivity Support

 

Get assistance with technology in classrooms; online learning tools like D2L, Adobe Connect, MediaSpace, and Zoom web conferencing; or issues with enterprise, administrative or student systems and information suervices such as computer enrollment, Degree Navigator, StuInfo, EBS, Sentinel, SIS, CASHNet, University Advancment, and University Systems applications. Get help with password resets, user account unlocking, and general computer and network issues including email, viruses, security, firewalls, network connections (DHCP), network trouble, MSU NetID authentication.

  • Phone support: call (517) 432-6200 or (844) 678-6200.

    Send an SMS text message to (517) 432-6200.

    Phone answered 24 hours per day except on university holidays. Notice: Independence Day closure: July 3 and 4, 2015.

  • Walk-in Help:

    Receive in-person assistance at MSU Computer Help and Repair - Computer Center, 450 Auditorium Road, Room 120. (Monday-Friday 9 AM to 6 PM).

  • Online Assistance: Chat in your browser. Chat hours: Mon.-Fri., 7:00 a.m.-5:00 p.m.

    Search the IT Services Knowledge Base

  • Identification: Get help with Spartan ID cards, NetID provisioning, and PIN letter pickup:

    Call (517) 355-4500

    Phone support hours: 

        Mon.-Fri., 8:00 a.m.-5:00 p.m.

    Receive in-person assistance at the MSU ID Office:

        International Center, 427 N. Shaw Lane, Room 170.

    In-Person support hours: 

        Mon.-Fri., 8:00 a.m.-5:00 p.m.

Online Learning Tools

Get help with Library resources including the catalog by calling Distance Learning Services at (517) 355-2345 or (800) 500-1554 or by emailing reachout@msu.edu.

24 hours a day/7 days a week

 

Telecommunications

Get help with phones, voicemail, telecommuting, cable TV, or radio:

Call Telecom at (517) 353-5515.

Phone support hours: 

    Mon.-Fri., 8:00 a.m.-12:00 noon, 1:00-5:00 p.m.

    More Telecom support details.