Michigan State University IT Services Support website

IT Services Support

Service Status

Service AlertsRSS

  1. There are no service alerts at this time.

Activity within the last 24 hoursRSS

  1. MediaSpace:

    Service May Be Briefly Unavailable During Scheduled Maintenance

    Mar 05, 2015 11:00 PM until Mar 05, 2015 11:59 PM

  2. NETWORK:

    Psychology Building: Network service available

    Mar 05, 2015 9:45 AM until Mar 05, 2015 10:40 AM

  3. SIS (Student Information System):

    SIS (Student Information System) Mainframe may be unavailable

    Mar 05, 2015 8:40 AM until Mar 05, 2015 9:55 AM

  4. NETWORK:

    Kedzie Hall / Psychology Building: Service unavailable during maintenance

    Mar 05, 2015 5:30 AM until Mar 05, 2015 7:00 AM

  5. View activity within the last 72 hours


About IT Services Support

IT Services provides a variety of ways to get help and support for questions and issues related to technology at MSU.

Need help with e-mail, viruses, security, firewalls, network connections (DHCP), network trouble, MSU NetID authentication, or general computer assistance?

  • Call (517) 432-6200. Phone answered 24 hours per day except on university holidays.

    University holiday notice - Closed Thursday December 25 and Friday December 26; Thursday January 1 and Friday January 2.

  • Send an SMS text message to (517) 432-6200.
  • Receive in-person assistance at MSU Computer Help and Repair - Computer Center, 450 Auditorium Road, Room 120. (Monday-Friday 8 AM to 6 PM). Closed on university holidays.
  • Additional in-person assistance at mobile help locations during Fall and Spring semesters (CLOSED during Finals week and Break):

    Day Location Hours
    Mon McDonel 7 pm to 9 pm
    Tues Brody 7 pm to 9 pm
    Wed Hubbard 7 pm to 9 pm
    Thurs Holden 7 pm to 9 pm
    Fri Vet Med 12 pm to 5 pm

  • Read support articles available on help.msu.edu.
  • Contact us by submitting our online form.
  • Chat in your browser. (Monday-Friday 7 AM to 5 PM)

Need help with classroom technology, classroom support, or media equipment?


  • Call (517) 353-3960. (Monday-Friday 7:00 AM to 6 PM). Closed on university holidays.

Need help with computer enrollment, Degree Navigator, StuInfo, SIS, D6501 or Sentinel, or university systems applications such as EBS?


  • Call (517) 884-3000. (Monday-Friday 7 AM to 5 PM). Phone answered 24 hours per day except on university holidays.
  • E-mail itserve@msu.edu. (Monday-Friday 7 AM to 5 PM)
  • Chat in your browser. (Monday-Friday 7 AM to 5 PM)

If you aren't sure which support desk to contact, contact any of the above areas.