ATS Help Desk

ATS Help Desk

Service Status

Service AlertsRSS

  1. Adobe Connect:

    Users going to https://breeze.msu.edu may see a certificate warning message when redirected to https://connect.msu.edu

    May 16, 2012 9:59 AM

  2. MAIL.MSU.EDU:

    Users Are Reporting Numerous Phishing Attempts

    May 16, 2012 7:32 AM

  3. Service Billing:

    ATS Service Billing Delayed

    May 09, 2012 6:00 AM

  4. TELEPHONE-PBX:

    Scheduled Maintenance of Campus PBX at Student Services Building

    May 10, 2012 5:30 PM

  5. Exchange Mailboxes :

    Exchange Mailboxes are being migrated to a new system

    Apr 09, 2012 6:00 AM

Activity within the last 24 hoursRSS

  1. EBS Business Intelligence:

    MSUEDW - HR

    May 16, 2012 7:12 AM until May 16, 2012 9:30 AM

  2. Adobe Connect:

    Service Unavailable During Maintenance

    May 16, 2012 6:00 AM until May 16, 2012 9:00 AM

  3. NETWORK:

    Service Unavailable During Maintenance: Wells Hall 1st Floor

    May 16, 2012 6:00 AM until May 16, 2012 7:00 AM

  4. NETWORK:

    Service Temporarily Unavailable: Main Library

    May 16, 2012 5:30 AM until May 16, 2012 7:00 AM

  5. EBS Kuali Financial System (KFS):

    EBS/KFS Will Be Unavailable Due to Nightly Batch Processing

    May 15, 2012 8:30 PM until May 15, 2012 10:00 PM

  6. System Servers:

    System Servers (EXCEPT Sentinel Servers) will experience a brief interruption.

    May 15, 2012 8:00 PM until May 15, 2012 10:00 PM

  7. EBS System Servers:

    EBS System Servers (EXCEPT Sentinel Servers) will be unavailable for 3 hours.

    May 15, 2012 7:00 PM until May 15, 2012 10:00 PM

  8. MAIL.MSU.EDU:

    Forwarding briefly down

    May 15, 2012 8:15 AM until May 16, 2012 11:43 AM

  9. NETWORK:

    Campus-Wide: Service Briefly Unavailable During Maintenance

    May 15, 2012 5:00 AM until May 15, 2012 7:00 AM

  10. View activity within the last 72 hours

Scheduled MaintenanceRSS

About the ATS Help Desk

We assist members of the MSU community with general computing questions or problems. We can help you diagnose a problem with your PC, recover from a virus, figure out a network issue, and more. When we can't help you, we'll refer you to someone who can.

Need a different help desk at MSU?

MSU has help desks for other topics, like ANGEL, library, LON-CAPA, computer enrollment, STUINFO, and so on.

If you aren't sure which help desk to contact, ask us.

Contact the ATS Help Desk

Contact us through our contact form, by calling (517) 432-6200, or visiting us in person at our Service Center in room 120 Computer Center.

Help Desk Hours*

ATS Call Center Phone Support:
Day Times
Sunday – Thursday 7:00 AM to 11:45 PM
Friday – Saturday 7:00 AM to 7:45 PM


ATS Call Center Chat-Based Support:
Day Times
Monday – Friday 7:00 AM to 5:00 PM
   

ATS Service Center Walk-In Support:
Day Times
Monday – Friday 9:00 AM to 6:00 PM
Saturday – Sunday Closed

Mobile Help Desks
Day Times
Brody Engagement Center Tuesdays 7:00 PM to 9:00 PM
College of Vet Med Library Tuesdays 4:00 PM to 6:00 PM
Hubbard Engagement Center Wednesdays 7:00 PM to 9:00 PM
Holden Engagement Center Thursdays 7:00 PM to 9:00 PM

 

*Hours may change on holidays.