Michigan State University IT Services Support website

IT Services Support

Service Status

Service AlertsRSS

  1. NETWORK:

    MSU Access to wushuang.taojiba.com Temporarily Blocked

    Jul 17, 2014 5:13 PM

  2. MAIL.MSU.EDU:

    Phishing Attempt - Subject: Mailbox Notification

    Sep 19, 2014 6:20 PM

  3. iThenticate (Including CrossCheck):

    Service May Be Unavailable During Scheduled Maintenance

    Sep 23, 2014 1:30 PM

Activity within the last 24 hoursRSS

  1. MAIL.MSU.EDU:

    Phishing Attempt - Subject: Webmail quota exceeded

    Sep 19, 2014 4:00 PM until Sep 23, 2014 9:57 AM

  2. WIRELESS:

    Computer Center - Maintenance Complete

    Sep 16, 2014 11:00 AM until Sep 23, 2014 8:50 AM

  3. View activity within the last 72 hours


About IT Services Support

IT Services provides a variety of ways to get help and support for questions and issues related to technology at MSU.

Need help with e-mail, viruses, security, firewalls, network connections (DHCP), network trouble, MSU NetID authentication, or general computer assistance?

  • Call (517) 432-6200. Phone answered 24 hours per day except on university holidays.
  • Send an SMS text message to (517) 432-6200.
  • Receive in-person assistance at MSU Computer Help and Repair - Computer Center, 450 Auditorium Road, Room 120. (Monday-Friday 9 AM to 6 PM). Closed on university holidays.
  • Additional in-person assistance at mobile help locations during Fall and Spring semesters:

    Day Location Hours
    Mon McDonel 7 pm to 9 pm
    Tues Brody 7 pm to 9 pm
    Wed Hubbard 7 pm to 9 pm
    Thurs Holden 7 pm to 9 pm
    Fri Vet Med 2 pm to 5 pm

  • Read support articles available on help.msu.edu.
  • Contact us by submitting our online form.
  • Chat in your browser. (Monday-Friday 7 AM to 5 PM)

Need help with classroom technology, classroom support, or media equipment?


  • Call (517) 353-3960. (Monday-Friday 7:00 AM to 6 PM). Closed on university holidays.

Need help with computer enrollment, Degree Navigator, StuInfo, SIS, D6501 or Sentinel, or university systems applications such as EBS?


  • Call (517) 884-3000. (Monday-Friday 7 AM to 5 PM). Phone answered 24 hours per day except on university holidays.
  • E-mail itserve@msu.edu. (Monday-Friday 7 AM to 5 PM)
  • Chat in your browser. (Monday-Friday 7 AM to 5 PM)

If you aren't sure which support desk to contact, contact any of the above areas.