Michigan State University IT Services Support website

IT Services Support

Service Status

Service AlertsRSS

  1. EZProxy:

    EZProxy may be unavailable during Scheduled Maintenance

    Aug 27, 2015 5:00 AM

  2. TELEPHONE-VOICEMAIL:

    Both the Biomedical Physical Sciences Bldg & Legacy Campus Voice Mail Systems will be unavailable during scheduled maintenance

    Aug 26, 2015 6:00 AM

  3. CLASSROOM SOFTWARE:

    Classroom Computer Labs May Be Unavailable During Scheduled Maintenance

    Aug 10, 2015 6:00 AM

  4. MAIL.MSU.EDU:

    MSU Mail Scheduled Maintenance

    May 21, 2015 6:00 AM

Activity within the last 24 hoursRSS

  1. Desire2Learn:

    D2L is available during scheduled maintenance

    Aug 27, 2015 8:00 PM until Aug 27, 2015 9:00 PM

  2. IT Services - TLT Managed Drupal websites:

    TLT Managed Drupal websites maintenance is complete

    Aug 27, 2015 5:30 AM until Aug 27, 2015 7:00 AM

  3. Network:

    Fee Hall: Network maintenance is complete

    Aug 27, 2015 4:00 AM until Aug 27, 2015 6:00 AM

  4. NETWORK:

    Network may be unavailable: Laundry

    Aug 27, 2015 4:00 AM until Aug 27, 2015 9:00 AM

  5. NETWORK:

    Erickson: Network maintenance is complete

    Aug 26, 2015 4:00 AM until Aug 27, 2015 6:00 AM

  6. CASHNet:

    Resolved:CASHNet Service Unavailable Tuesday, August 25, 2015 from 1:07 PM to 1:37 PM

    Aug 25, 2015 2:11 PM until Aug 25, 2015 2:11 PM

  7. View activity within the last 72 hours


About IT Services Support

IT Services provides a variety of ways to get help and support for questions and issues related to technology at MSU.

Classroom Technology, Online Learning Tools, ??Business Applications, General Computing, and Connectivity Support

 

Get assistance with technology in classrooms; online learning tools like D2L, Adobe Connect, MediaSpace, and Zoom web conferencing; or issues with enterprise, administrative or student systems and information suervices such as computer enrollment, Degree Navigator, StuInfo, EBS, Sentinel, SIS, CASHNet, University Advancment, and University Systems applications. Get help with password resets, user account unlocking, and general computer and network issues including email, viruses, security, firewalls, network connections (DHCP), network trouble, MSU NetID authentication.

  • Phone support: call (517) 432-6200 or (844) 678-6200.

    Send an SMS text message to (517) 432-6200.

    Phone answered 24 hours per day except on university holidays. Notice: Independence Day closure: July 3 and 4, 2015.

  • Walk-in Help:

    Receive in-person assistance at MSU Computer Help and Repair - Computer Center, 450 Auditorium Road, Room 120. (Monday-Friday 9 AM to 6 PM).

  • Additional in-person assistance at mobile help locations during Fall and Spring semesters (CLOSED during Finals week and Break):

    Day Engagement Center Hours
    Mon C101 McDonel 7 pm to 9 pm
    Tues Brody (stairwell landing) 7 pm to 9 pm
    Wed Hubbard 7 pm to 9 pm
    Thurs Holden 7 pm to 9 pm

  • Online Assistance:

    Search the IT Services Knowledge Base

  • Identification: Get help with Spartan ID cards, NetID provisioning, and PIN letter pickup:

    Call (517) 355-4500

    Phone support hours: 

        Mon.-Fri., 8:00 a.m.-5:00 p.m.

    Receive in-person assistance at the MSU ID Office:

        International Center, 427 N. Shaw Lane, Room 170.

    In-Person support hours: 

        Mon.-Fri., 8:00 a.m.-5:00 p.m.

Online Learning Tools

Get help with Library resources including the catalog by calling Distance Learning Services at (517) 355-2345 or (800) 500-1554 or by emailing reachout@msu.edu.

24 hours a day/7 days a week

 

Telecommunications

Get help with phones, voicemail, telecommuting, cable TV, or radio:

Call Telecom at (517) 353-5515.

Phone support hours: 

    Mon.-Fri., 8:00 a.m.-12:00 noon, 1:00-5:00 p.m.

    More Telecom support details.