Michigan State University IT Services Support website

IT Services Support

Service Status

Service AlertsRSS

  1. CampusAD Exchange:

    Service Expected to Be Available During Maintenance

    Oct 24, 2014 6:00 PM

  2. CASCADE:

    Cascade Server Maintenance

    Sep 30, 2014 3:18 PM

  3. Transport:

    Upgrade SSH to version 2.0 on Transport Production

    Oct 22, 2014 6:00 AM

Activity within the last 24 hoursRSS

  1. TELEPHONE-VOICEMAIL:

    Scheduled Maintenance of the Biomedical Physical Sciences Building Voicemail System.

    Oct 31, 2014 5:00 AM until Oct 31, 2014 6:00 AM

  2. TELEPHONE-VOICEMAIL:

    Scheduled Maintenance of Campus Voice Mail System

    Oct 31, 2014 4:00 AM until Oct 31, 2014 5:00 AM

  3. NETWORK:

    East Fee: Brief Network Outage

    Oct 23, 2014 7:00 PM until Oct 23, 2014 7:15 PM

  4. CampusAD Exchange:

    Service Expected to Be Available During Maintenance

    Oct 22, 2014 10:30 PM until Oct 22, 2014 11:30 PM

  5. View activity within the last 72 hours


About IT Services Support

IT Services provides a variety of ways to get help and support for questions and issues related to technology at MSU.

Need help with e-mail, viruses, security, firewalls, network connections (DHCP), network trouble, MSU NetID authentication, or general computer assistance?

  • Call (517) 432-6200. Phone answered 24 hours per day except on university holidays.
  • Send an SMS text message to (517) 432-6200.
  • Receive in-person assistance at MSU Computer Help and Repair - Computer Center, 450 Auditorium Road, Room 120. (Monday-Friday 9 AM to 6 PM). Closed on university holidays.
  • Additional in-person assistance at mobile help locations during Fall and Spring semesters:

    Day Location Hours
    Mon McDonel 7 pm to 9 pm
    Tues Brody 7 pm to 9 pm
    Wed Hubbard 7 pm to 9 pm
    Thurs Holden 7 pm to 9 pm
    Fri Vet Med 2 pm to 5 pm

  • Read support articles available on help.msu.edu.
  • Contact us by submitting our online form.
  • Chat in your browser. (Monday-Friday 7 AM to 5 PM)

Need help with classroom technology, classroom support, or media equipment?


  • Call (517) 353-3960. (Monday-Friday 7:00 AM to 6 PM). Closed on university holidays.

Need help with computer enrollment, Degree Navigator, StuInfo, SIS, D6501 or Sentinel, or university systems applications such as EBS?


  • Call (517) 884-3000. (Monday-Friday 7 AM to 5 PM). Phone answered 24 hours per day except on university holidays.
  • E-mail itserve@msu.edu. (Monday-Friday 7 AM to 5 PM)
  • Chat in your browser. (Monday-Friday 7 AM to 5 PM)

If you aren't sure which support desk to contact, contact any of the above areas.