Michigan State University IT Services Support website

IT Services Support

Service Status

Service AlertsRSS

  1. Middleware Systems:

    AP Cognos for University Advancement unavailable for upgrades and enhancement

    Dec 19, 2014 8:00 AM

  2. NETWORK:

    Network service interruptions to Holmes, Snyder-Phillips, and Rather halls

    Dec 15, 2014 6:00 AM

  3. UA COGNOS:

    Service will be unavailable during upgrade

    Dec 19, 2014 8:00 AM

  4. OFA Support:

    SIGMA Financial Aid software enhancements: Service expected to be available during maintenance

    Nov 17, 2014 6:00 AM

  5. 1098-T Form:

    Modify 1098-T Form

    Nov 14, 2014 6:00 AM

  6. COMPUTER LABS-SOFTWARE:

    Applications May be Unavailable During Scheduled Maintenance

    Dec 17, 2014 8:00 AM

Activity within the last 24 hoursRSS

  1. MAIL.MSU.EDU:

    Customers are reporting MAIL.MSU.EDU problems.

    Dec 19, 2014 2:15 PM until Dec 19, 2014 3:21 PM

  2. NCRS:

    Customers are reporting issues with the Non-Credit Registration System

    Dec 19, 2014 11:00 AM until Dec 19, 2014 11:10 AM

  3. HR Support Website:

    Customers are Reporting Issues Accessing the Human Resources Website

    Dec 19, 2014 8:30 AM until Dec 19, 2014 8:40 AM

  4. WIRELESS:

    MSUnet 2.0 will be unavailable during maintenance window

    Dec 19, 2014 6:00 AM until Dec 19, 2014 7:00 AM

  5. TELEPHONE-VOICEMAIL:

    Scheduled Maintenance of Biomedical Physical Sciences Building Voice Mail System

    Dec 19, 2014 5:00 AM until Dec 19, 2014 6:00 AM

  6. TELEPHONE-VOICEMAIL:

    Scheduled Maintenance of the Campus Voice Mail System

    Dec 19, 2014 4:00 AM until Dec 19, 2014 5:00 AM

  7. grad.msu.edu:

    Issues accessing grad.msu.edu have been resolved

    Dec 18, 2014 7:22 PM until Dec 18, 2014 7:44 PM

  8. Data Solutions:

    Modification to the SSRS production server. No service interruption is expected to occur.

    Dec 18, 2014 11:00 AM until Dec 18, 2014 11:01 AM

  9. NETWORK:

    Service Expected to be Available During Maintenance

    Dec 16, 2014 8:00 AM until Dec 19, 2014 4:00 PM

  10. View activity within the last 72 hours


About IT Services Support

IT Services provides a variety of ways to get help and support for questions and issues related to technology at MSU.

Need help with e-mail, viruses, security, firewalls, network connections (DHCP), network trouble, MSU NetID authentication, or general computer assistance?

  • Call (517) 432-6200. Phone answered 24 hours per day except on university holidays.

    University holiday notice - Closed Thursday December 25 and Friday December 26; Thursday January 1 and Friday January 2.

  • Send an SMS text message to (517) 432-6200.
  • Receive in-person assistance at MSU Computer Help and Repair - Computer Center, 450 Auditorium Road, Room 120. (Monday-Friday 9 AM to 6 PM). Closed on university holidays.
  • Additional in-person assistance at mobile help locations during Fall and Spring semesters (CLOSED during Finals week and Break):

    Day Location Hours
    Mon McDonel 7 pm to 9 pm
    Tues Brody 7 pm to 9 pm
    Wed Hubbard 7 pm to 9 pm
    Thurs Holden 7 pm to 9 pm
    Fri Vet Med 2 pm to 5 pm

  • Read support articles available on help.msu.edu.
  • Contact us by submitting our online form.
  • Chat in your browser. (Monday-Friday 7 AM to 5 PM)

Need help with classroom technology, classroom support, or media equipment?


  • Call (517) 353-3960. (Monday-Friday 7:00 AM to 6 PM). Closed on university holidays.

Need help with computer enrollment, Degree Navigator, StuInfo, SIS, D6501 or Sentinel, or university systems applications such as EBS?


  • Call (517) 884-3000. (Monday-Friday 7 AM to 5 PM). Phone answered 24 hours per day except on university holidays.
  • E-mail itserve@msu.edu. (Monday-Friday 7 AM to 5 PM)
  • Chat in your browser. (Monday-Friday 7 AM to 5 PM)

If you aren't sure which support desk to contact, contact any of the above areas.