Michigan State University IT Services Support website

IT Services Support

Service Status

Service AlertsRSS

  1. DATACENTER-FACILITIES:

    Datacenter Facility: Service Expected to be Available During Maintenance

    Mar 26, 2015 7:00 AM

Activity within the last 24 hoursRSS

  1. EBS Portal and HR/Payroll:

    Systems unavailable for maintenance

    Mar 26, 2015 12:00 PM until Mar 26, 2015 12:15 PM

  2. NETWORK:

    Breslin Center network unavailable during scheduled maintenance

    Mar 26, 2015 6:00 AM until Mar 26, 2015 7:00 AM

  3. NETWORK:

    Schedule Maintenance at Giltner Hall

    Mar 26, 2015 6:00 AM until Mar 26, 2015 7:00 AM

  4. Adobe Connect:

    Service May Be Unavailable During Scheduled Maintenance

    Mar 26, 2015 6:00 AM until Mar 26, 2015 7:00 AM

  5. VUWIN Production System:

    VUWIN Production System will be unavailable during scheduled maintenance

    Mar 26, 2015 5:00 AM until Mar 26, 2015 7:00 AM

  6. EBS Finance, Materiel Management (Stores) and Organization of Interest:

    Systems Unavailable for Emergency Maintenance

    Mar 25, 2015 3:00 PM until Mar 25, 2015 4:15 PM

  7. View activity within the last 72 hours


About IT Services Support

IT Services provides a variety of ways to get help and support for questions and issues related to technology at MSU.

Need help with e-mail, viruses, security, firewalls, network connections (DHCP), network trouble, MSU NetID authentication, or general computer assistance?

  • Call (517) 432-6200. Phone answered 24 hours per day except on university holidays.

    University holiday notice - Closed Thursday December 25 and Friday December 26; Thursday January 1 and Friday January 2.

  • Send an SMS text message to (517) 432-6200.
  • Receive in-person assistance at MSU Computer Help and Repair - Computer Center, 450 Auditorium Road, Room 120. (Monday-Friday 8 AM to 6 PM). Closed on university holidays.
  • Additional in-person assistance at mobile help locations during Fall and Spring semesters (CLOSED during Finals week and Break):

    Day Location Hours
    Mon McDonel 7 pm to 9 pm
    Tues Brody 7 pm to 9 pm
    Wed Hubbard 7 pm to 9 pm
    Thurs Holden 7 pm to 9 pm
    Fri Vet Med 12 pm to 5 pm

  • Read support articles available on help.msu.edu.
  • Contact us by submitting our online form.
  • Chat in your browser. (Monday-Friday 7 AM to 5 PM)

Need help with classroom technology, classroom support, or media equipment?


  • Call (517) 353-3960. (Monday-Friday 7:00 AM to 6 PM). Closed on university holidays.

Need help with computer enrollment, Degree Navigator, StuInfo, SIS, D6501 or Sentinel, or university systems applications such as EBS?


  • Call (517) 884-3000. (Monday-Friday 7 AM to 5 PM). Phone answered 24 hours per day except on university holidays.
  • E-mail itserve@msu.edu. (Monday-Friday 7 AM to 5 PM)
  • Chat in your browser. (Monday-Friday 7 AM to 5 PM)

If you aren't sure which support desk to contact, contact any of the above areas.