Michigan State University IT Services Support website

IT Services Support

Service Status

Service AlertsRSS


    Network: Off campus (Internet) access to RDP has been disabled

    Jun 26, 2015 9:00 PM

  2. CampusAD Exchange:

    CampusAD password resets may be unavailable

    Jun 29, 2015 10:00 AM

  3. Encore :

    Encore Shutdown

    Jul 02, 2015 5:00 AM


    MSU Mail Scheduled Maintenance

    May 21, 2015 6:00 AM

Activity within the last 24 hoursRSS

  1. EBS Finance, Materiel Management (Stores) and Organization of Interest:

    Services Unavailable During Batch Processing

    Jul 05, 2015 8:30 PM until Jul 05, 2015 10:00 PM

  2. View activity within the last 72 hours

About IT Services Support

IT Services provides a variety of ways to get help and support for questions and issues related to technology at MSU.

Classroom Technology, Online Learning Tools, ??Business Applications, General Computing, and Connectivity Support


Get assistance with technology in classrooms; online learning tools like D2L, Adobe Connect, MediaSpace, and Zoom web conferencing; or issues with enterprise, administrative or student systems and information suervices such as computer enrollment, Degree Navigator, StuInfo, EBS, Sentinel, SIS, CASHNet, University Advancment, and University Systems applications. Get help with password resets, user account unlocking, and general computer and network issues including email, viruses, security, firewalls, network connections (DHCP), network trouble, MSU NetID authentication.

  • Phone support: call (517) 432-6200 or (844) 678-6200.

    Send an SMS text message to (517) 432-6200.

    Phone answered 24 hours per day except on university holidays. Notice: Independence Day closure: July 3 and 4, 2015.

  • Walk-in Help:

    Receive in-person assistance at MSU Computer Help and Repair - Computer Center, 450 Auditorium Road, Room 120. (Monday-Friday 9 AM to 6 PM).

  • Online Assistance: Chat in your browser. Chat hours: Mon.-Fri., 7:00 a.m.-5:00 p.m.

    Search the IT Services Knowledge Base

  • Identification: Get help with Spartan ID cards, NetID provisioning, and PIN letter pickup:

    Call (517) 355-4500

    Phone support hours: 

        Mon.-Fri., 8:00 a.m.-5:00 p.m.

    Receive in-person assistance at the MSU ID Office:

        International Center, 427 N. Shaw Lane, Room 170.

    In-Person support hours: 

        Mon.-Fri., 8:00 a.m.-5:00 p.m.

Online Learning Tools

Get help with Library resources including the catalog by calling Distance Learning Services at (517) 355-2345 or (800) 500-1554 or by emailing reachout@msu.edu.

24 hours a day/7 days a week



Get help with phones, voicemail, telecommuting, cable TV, or radio:

Call Telecom at (517) 353-5515.

Phone support hours: 

    Mon.-Fri., 8:00 a.m.-12:00 noon, 1:00-5:00 p.m.

    More Telecom support details.